Shipping Policy
Last Updated: November , 2026
Shopping with Ghhshrhfgg? Here is what to expect between checkout and delivery. This page explains our shipping charges, usual delivery schedule, tracking process, and the support available if your parcel needs attention.
Ghhshrhfgg is operated by Hong Kong Guelta Limited. This policy applies to curtain tiebacks ordered through our online store.
1. Shipping Costs and Delivery Estimates
Standard shipping costs $5.99 USD per order. A promotional shipping offer or a different charge clearly displayed at checkout may apply instead.
Your order passes through two stages before reaching you:
- Preparing the parcel: Usually 1–3 business days.
- Traveling to your address: Usually 10–20 business days after dispatch.
Together, these stages give an estimated delivery window of 11–23 business days. Business days run from Monday through Friday and exclude public holidays.
Please use these figures as a guide when planning your purchase. They are estimates rather than a promise of arrival on a particular date. Any rights you have under applicable consumer law remain unaffected.
2. What Happens After Checkout
Once your order has been submitted and payment authorization is received, we begin checking the purchase details and arranging fulfillment. Preparation includes verifying the order, checking the items, packing them, and organizing shipment.
Orders received during a weekend or public holiday enter processing on the next business day. The preparation period comes before, and is separate from, the shipping transit period.
When your parcel is dispatched, we send a shipment confirmation to the email address provided at checkout. Available tracking information will be included.
3. Checking a Parcel’s Progress
Open the tracking link in your shipment email to follow the delivery. You can also enter the tracking number on the assigned carrier’s website or at www.17track.net.
A newly issued tracking number may not show activity immediately. Allow 24–72 hours after the dispatch notification for the first tracking information to appear. If it is still unavailable after that period, contact us for assistance.
Updates can become less frequent while a parcel travels internationally, passes through customs, or moves between delivery networks. A gap between scans does not by itself confirm that a shipment is lost.
4. When to Ask Us About a Delay
Contact support@ghhshrhfgg.com if your order has passed its estimated delivery window or tracking has not changed for more than seven consecutive business days.
Include your order number and tracking number, if available. Our team will review the shipment with the carrier or fulfillment provider and explain the next steps.
Delivery schedules can be affected by customs inspections, high parcel volumes, severe weather, carrier industrial action, public holidays, or interruptions to transport routes. We will help investigate an affected order; the estimated timeframes do not remove any remedy available to you by law.
5. More Than One Package for an Order
Items purchased together may travel separately because of inventory locations or fulfillment arrangements. This can happen when an order includes several designs from Woven Calm, Modern Gleam, or Garden Poetry.
If we divide your order into multiple shipments, you will not pay an extra shipping charge because of that decision. Tracking details for each package will be provided as they become available, and the packages may arrive on different dates.
6. Correcting or Changing an Order
Please check your shipping address, postal code, email address, and telephone number before completing payment.
If something needs changing afterward, email us within 12 hours of placing the order. This includes requests to correct delivery information or change a tieback style, variant, or quantity.
Use the subject line “Order Change Request — [Your Order Number]” and include:
- The order number.
- The email address used for the purchase.
- The exact details you would like us to change.
We will check whether the request can still be accommodated. Contacting us within 12 hours does not guarantee a change, as preparation may already have started. Amendments may also be unavailable after the parcel has been handed to the carrier.
If a paid carrier redirection service is available, we will explain the cost before you decide whether to proceed.
7. Missed Deliveries and Collection Notices
Your carrier may leave a notice or update the tracking record when delivery cannot be completed. This can happen if access is unavailable, nobody can receive the parcel, or collection from a local facility is required.
Check those instructions promptly and arrange collection or redelivery before the carrier’s holding period ends. If you cannot identify the local delivery company or locate the relevant details, ask us for help.
When an order is returned because of an incorrect address, refused delivery, or an uncollected parcel, we review the circumstances before proposing a solution. Any reshipping charge or proposed refund adjustment will be explained clearly and handled in accordance with applicable law.
8. A Delivery Scan Appears, but the Parcel Is Missing
If tracking says “delivered” and you cannot locate the package, check any designated safe place and ask household members, neighbors, reception staff, or building management whether they accepted it.
Still unable to find it? Notify us promptly with your order number. We will help examine the delivery information and request an investigation from the carrier where appropriate.
9. Parcels Lost or Damaged in Transit
If the carrier confirms that your parcel was lost before delivery, we will arrange a replacement at no additional charge or another appropriate resolution. This includes a refund where required by applicable law.
For an item that arrives damaged, send your order number and a description of the problem to our support email. Photographs of the item and its packaging, where available, can help us assess what happened.
Keep the packaging until we advise whether it is needed for the investigation. The resolution offered will take account of the circumstances and your applicable rights, and may include a replacement, refund, or another suitable remedy.
10. Delivery Locations and Dispatch Facilities
International shipping is offered to supported destinations, subject to carrier availability. Checkout displays the locations we serve and the charges relevant to the address entered.
If we discover after purchase that an address cannot be served, we will contact you and refund payments collected for products we cannot supply.
Orders may be sent from fulfillment facilities or supply partners according to stock availability and destination. Our registered business contact address is not necessarily the dispatch location.
Please obtain return instructions before mailing anything back. Do not assume the business address below is the correct return destination.
11. Customs and Destination Charges
International shipments may be subject to customs duties, import taxes, or handling charges assessed by destination authorities or service providers.
Unless these charges are expressly included in the purchase price, collected at checkout, or otherwise allocated by applicable law, they are payable by the customer. Customs processing can also add time to a shipment’s journey.
If incorrect address information or a destination-related issue affects delivery, contact us as soon as you become aware of it. We will assess the available options and explain any additional cost before further action is taken.
This policy does not exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.
12. Shipping Questions? Contact Us
For help with tracking, delivery, or an existing order, use the contact details below. Please include your order number so we can find your purchase.
Brand: Ghhshrhfgg
Product Category: Curtain Tiebacks
Company: Hong Kong Guelta Limited
Business Address:
Flat/Rm 7022, Blk D, 7/F, Tak Wing Industry Bldg, 3 Tsun Wen Road, Tuen Mun, Hong Kong
Email: support@ghhshrhfgg.com
Phone: +1 (940) 283-5030
Business Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Time (ET)