Refund policy

Effective Date: November, 2026

If your order arrives damaged, has a manufacturing fault, or contains an item you did not order, please contact Ghhshrhfgg. We will review the issue and work toward a resolution appropriate to the circumstances and your applicable consumer rights.

Our store is operated by Hong Kong Guelta Limited. Product concerns and refund inquiries can be sent to support@ghhshrhfgg.com.

1. When a Refund or Replacement May Be Available

We generally treat purchases as final and do not offer discretionary returns or exchanges for a change of mind. This includes deciding that another color, size, style, or design would be preferable after ordering.

However, we review requests involving:

• Products damaged before or during delivery.
• Items with a manufacturing defect.
• Goods that materially differ from the products recorded in the order confirmation.

These conditions do not override mandatory cancellation, return, replacement, or refund rights. Where applicable law provides a remedy, that entitlement continues to apply.

2. Reporting an Issue with Your Order

Check your items within a reasonable period after receiving them. To help us investigate while delivery details and supporting evidence are readily available, please report any damage, fault, or incorrect item within 7 calendar days of delivery.

This is a request for prompt notification, not a limit on your statutory rights. A claim will not be excluded solely because this period has passed where the law allows you longer to report the issue.

Email support@ghhshrhfgg.com with the following information:

• Your order number and the email address used at checkout.
• The name or description of the affected item.
• A clear explanation of what went wrong.
• Photos or a short video showing the problem.
• Images of the parcel or packaging where relevant to the claim.

We check and prepare orders before shipment, but problems can still occur. Every report is assessed individually using the information available.

3. How We Review Your Request

Our team will examine your description and supporting material. If something remains unclear, we may ask for additional details before confirming the next step.

Depending on the issue, an appropriate remedy may be a replacement, a partial refund, or a full refund. The nature of the problem, its effect on the product, and any remedy required by law will guide the outcome.

Where a replacement is unavailable, impractical, or unlikely to resolve the concern, we will consider another suitable solution. Any right you have to a particular remedy under applicable law remains unaffected.

4. Choosing a Different Product

We do not ordinarily exchange correctly supplied merchandise simply because a different option is preferred.

If an exchange or replacement is requested because the original item is faulty, damaged, or incorrect, contact us so we can assess the problem. This process does not restrict any consumer entitlement that applies to your purchase.

5. Before Sending Anything Back

Please contact our support team before posting a product. We will tell you whether a return is necessary and provide written instructions explaining where and how to send it.

Our business contact address should not be used for returns unless we specifically confirm it as the return destination.

Packages sent without arrangements may be refused or require additional verification before processing. These procedures do not cancel or limit a legally protected right to return goods or receive a refund.

6. Receiving an Approved Refund

Refunds are normally issued to the payment method used for the purchase. Once approved, please allow approximately 7–12 business days for the credit to appear.

The posting time can vary according to your bank, card issuer, or payment provider. If the refund is not visible after that period, ask your provider whether a credit is pending. You may also contact us for help checking its status.

7. Refund and Product Support

When contacting us, include your order number so we can locate the purchase and review your request.

Brand: Ghhshrhfgg
Company: Hong Kong Guelta Limited
Email: support@ghhshrhfgg.com
Phone: +1 (940) 283-5030

Business Address:
Flat/Rm 7022, Blk D, 7/F, Tak Wing Industry Bldg, 3 Tsun Wen Road, Tuen Mun, Hong Kong

For a return, use only the destination provided in our written return instructions.

Ghhshrhfgg applies this policy subject to all mandatory consumer protections and legal obligations relevant to your purchase.