FAQ
Welcome to Sieuhyheer. Find quick answers about ordering curtain tiebacks, payments, shipping, and after-sales assistance below.
Need help with a purchase? Email support@sieuhyheeri.com with your order number and checkout email address so we can locate your order.
Orders and Payments
How do I use a discount code?
Enter your promotional code in the discount field at checkout and apply it before paying. On mobile, you may need to expand the order summary to find this field.
Check that the discount appears in your total. Promotional codes are subject to their stated conditions.
Which payment methods can I use?
Available payment options are displayed at checkout. Depending on your location and transaction, these may include major credit or debit cards, PayPal, Apple Pay, or Google Pay.
How much is shipping?
Standard international shipping is $5.99 USD per order, unless another rate or free shipping offer is shown at checkout. Review the final shipping amount before completing payment.
Shipping and Tracking
Do you deliver internationally?
We ship to the destinations available at checkout. Orders may be dispatched from different fulfillment facilities or logistics partners depending on stock availability and delivery location.
When should my order arrive?
After preparation and dispatch, international delivery generally takes 10–20 business days.
This is an estimate. Customs checks, local carrier schedules, weather, and transportation disruptions can affect arrival times.
Where can I find my tracking number?
We will email available tracking details after dispatch. Use the tracking link provided or enter the number on the carrier’s website to follow your parcel.
Why has tracking not updated?
Initial tracking information may take 24–48 hours after dispatch to appear. Further gaps can occur while parcels move between facilities or travel internationally.
If you are concerned about a delay, contact our support team for assistance.
Can my items arrive separately?
Yes. Items may ship separately because of stock locations or fulfillment arrangements. Available tracking details will be provided for each parcel.
Changes and Cancellations
Can I correct my shipping address?
Email support@sieuhyheeri.com immediately with the subject “Urgent: Address Change.”
Include your order number, checkout email, and complete corrected address. Changes depend on the order’s fulfillment status and cannot be guaranteed.
If the parcel is already with the carrier, you may need to ask the carrier whether redirection is available.
Can I change an item or quantity?
Contact us promptly using “Urgent: Order Change” as your email subject. Explain the requested adjustment and include your order details.
We can only accommodate changes while the order remains eligible for modification.
Can I cancel my purchase?
Please contact us as soon as possible. Cancellation may be available before fulfillment begins, but it cannot be guaranteed once preparation or shipping is underway.
Any applicable charges will be explained in accordance with our policies and applicable law. Your statutory cancellation, return, and refund rights remain unaffected.
Help After Delivery
What if my curtain tiebacks arrive damaged or appear defective?
Email our support team as soon as reasonably possible with your order number and a description of the issue.
Where available, include clear photos or a short video of the affected product, along with a photo of the shipping label. We will review the information and explain the appropriate next steps.
What should I do if an item is missing or incorrect?
Contact us with your order number and details of the discrepancy. Photos of the items received, packaging, and shipping label can help us investigate.
How do I request a return?
Email support@sieuhyheeri.com for assistance under our Return & Refund Policy.
Please obtain return instructions and the correct return address before sending anything back. Our business address is not automatically the designated return location.
Confirmation Emails
Why haven’t I received an order confirmation?
Check your inbox, spam, junk, and promotional folders. If you still cannot find the message, contact us from the email address used at checkout so we can check the purchase.
What if my shipping confirmation is missing?
Shipping notifications are sent after order preparation and release for shipment. Allow approximately 24–48 hours for the notification to arrive and check filtered email folders.
If it remains missing, email us with your order number.
Contact Us
Brand Name: Sieuhyheer
Legal Operating Entity: Vasayo Hongkong Limited
Customer Support Email: support@sieuhyheeri.com
Contact Telephone: +1 (940) 283-5030
Business Address: Unit 17, 9/F., Tower A, New Mandarin Plaza, No. 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Nothing in this FAQ limits consumer rights or remedies that cannot lawfully be excluded.